Claim rejected

Good day

My name policy number is MAK012255.

In respect from the outcome of the rejection letter for my claim. I hereby find he feedback being to be unfairly treatment and without any grievances. The rejection of my claim was treated unfairly. The car was drivable, it has been serviced twice by VW Wonderboom as per the policy and the consultant said the vehicle has to be serviced and repaired by any registered RMI dealership. It never skipped its service intervals. The vehicle upon purchase at the dealership it had been involved in an accident before. Last year a reckless driver ran into my vehicle to which it caused some slightly damage but not the impact that would even get close to harm the gearbox. Well it was repaired by an RMI panelbeater and serviced by Vw Wonderboom, which left the vehicle drivable until the next service interval. I did not experience any problems with the vehicle for months driving it daily for work use

Until November 2017 in the morning after driving it to work it decided to lock gears to my worries I contacted Innovation Group for advise and was told to tow the vehicle to the nearest RMI dealer. Without hestitations the vehicle was towed to VW Wonderboom. Since from that time no consultant from Innovatin Group has ever contacted me for any feedback. A month and couple of weeks passed by until Tony the service advisor from VW contacted me and asking if anyone from Innovation Group had made contact with me and my answer was no.

Today 19 November 2017 after a month and weeks I receive an email and not a phone call from Innovation Group stating that they reject my claim which is very very unfair of them. All that I wanted was for them to repair the gearbox on the vehicle and nothing else. Other parts on the vehicle will be on my own concern.

I hereby say my claim was unfairly treated. No communication as I am an Innovation Group member. It is within the VW Wonderboom to have notified me of any harm on the vehicle for future reference. Hence when they service my vehicle and state that everything is okay, I assume the vehicle is good to be driven as per they are my service dealer. I plea with Innovation Group to please fix my gearbox only and nothing else subjected to that. I have been a faithful and yet loyal client to Innovation Group, I chose Innovation Group reason being trust and loyal. But when it comes to claims its always a different story with insurance companies. The vehicle was drivable and yet have been serviced by VW Wonderboom