1 reviews | Active since Jan 2016
claim number IVM01613
Dear Tumi<br> <br> Thank you for the feedback.<br> <br> 1. My phone is set to reject calls from \private number\" due to all the spam calls coming in on a daily basis. But there is nothing wrong with my email address so why was I not contacted per Email?<br> 2. Please ask your service provider to explain the following: It is a side by side double door fridge. The only problem with it was that the left freezer side was making cold but not freezing. The right hand fridge side was working fine. After your service provider worked on it, nothing now works and both sides blow hot air. It is as if they reversed the whole process.<br> 3. What refund are you talking about? Al I am paying is a monthly subscription towards an ABSA endorsed policy which seems to be a worthless and fruitless expense.<br> <br> My plan of action is to get the fridge repaired and then to bill you for it as well as damages."
Dear Client,
Thank you for notifying Innovation Group about your concerns and for allowing us the time to investigate.
We confirm that a claims representative was in contact with you and that an arrangement was reached, to consider a second opinion to inspect the faulty unit. We still await receipt of the quotation from the service provider you wish to use, in order for us to settle payment accordingly.
We apologise for the inconvenience this has caused you and should you require additional assistance kindly contact our customer care department on ***.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group about your concerns and for allowing us the time to investigate.
We confirm that a claims representative was in contact with you and that an arrangement was reached, to consider a second opinion to inspect the faulty unit. We still await receipt of the quotation from the service provider you wish to use, in order for us to settle payment accordingly.
We apologise for the inconvenience this has caused you and should you require additional assistance kindly contact our customer care department on ***.
Kind regards,
Tumi Bacela