JM
JOSEPH M
1 reviews | Active since Oct 2017
05 Aug 2024, 14:12
Claim not yet paid
Back and fourth with innovation. They requested that I send them a signed disclaimer which I did. Then they ask the dealer to send them a list of things which the dealers confirms that they did but innovation has not yet approved the claim.
It's been 2 weeks without my car because of this back and fourth with innovation. This is really bad, we purchase warranties for convenience but this is really not convenient.
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Innovation Group's replyOfficial
05 Aug 2024, 14:34Dear Joseph Molefe
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply05 Aug 2024, 14:34
Official
Dear Joseph Molefe
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team