Claim not authorised

On the 25th of November 2022, I took a Tyre and Rim Insurance with this company, On the call I clearly indicated that I am taking the insurance for a VW Polo and asked them to put in my finance which is with ABSA. Unfortunately, once the process was done I didn't bother to check any documents. I received all the documents on the insurance via mail. In Feb 2023, I got a tire blast 'cause I hit a pothole, and I tried to claim from the company. It was back-and-forth calls. Number 1, they insured the wrong vehicle that I had a long time and the vehicle was already paid up this vehicle was Ford Figo and it has already been sold. So with back and forth of calls they sorted the issue and changed the policy to the correct vehicle. But I had to call them back to get the feedback that this was sorted. POOR FEEDBACK Number 2, When I no wanted to claim I am told they have not received money from ABSA, and they trying to get find out why from ABSA. Mind you, when I first called for the claim they said it is not a problem to sort out the money issue with ABSA and that the claim will go on. Therefore, I waited for feedback from them and never received it. Number 3, On the 3rd of April 2023, I get the email with the attachment that I have canceled my policy and nobody contacted me or gave me any feedback. To my surprise, the letter says I have personally canceled the policy. I then decided to call them and find out what is happening. On the call, the assistant told me that they are supposed to call me to offer me a new policy and they will waive the waiting period and fast-track my claim. I HAD TO CALL AGAIN TO GET SUCH FEEDBACK. They then called me to offer me a new Policy but we could not finish the call due to load shedding and network issues because our call had cut. It has been 3 Weeks now I still haven't received a call. Number 4, On the 19th of April, I rep**** to the mail they sent that I canceled the policy to inform them that I didn't cancel any policy. They then responded by saying my ABSA finance is paid up and they could not get any money. This is bizarre. When I called to purchase this I called the bank and they transferred me to their Innovation Group person who sold me the Insurance. That is why they canceled the policy. I rep**** to their mail telling them they insured a wrong and put it in the wrong finance, but suddenly my mail cannot be delivered.

So there is no fair communication from this and the administration is poor.