1 reviews | Active since Jan 2017
Claim not approved, and still have to pay for labor!
<p>i phoned innovation to confirm if my claim for a clutch will be approved, the consultant advised that they need photos of the clutch.</p> <p> </p> <p>Ford advised that in order for them to take clutch photos they will have to open the gear box and that will cost R3990.00 for labor. I then went back to innovation advising them of such and the consultant assured me that since im on a Full maintenance plan that the claim will be covered ( listen to your recordings, my very first call I made to you)</p> <p> </p> <p>To my shock the claim was declined, photos were sent to innovation, reason for declined claim is that they don’t cover for a burnt clutch.</p> <p> </p> <p>Innovation why would you insist in wanting photos in knowing exactly that you will decline the claim, who must pay for labor?</p> <p> </p> <p>You decline the claim and still expect me to pay R3990.00 for labor from ford. That is just ridiculous!!!</p>
Dear Client,
Thank you, for your patience regarding the concerns raised.
Kindly be advised that the policy covers for normal wear and tear only, and as per the report received from the dealer, the cause of failure is not covered by the maintenance plan. Kindly also note that if the repairs are not covered by the policy, you are then liable for any payment incurred thereof.
We would like to apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you, for your patience regarding the concerns raised.
Kindly be advised that the policy covers for normal wear and tear only, and as per the report received from the dealer, the cause of failure is not covered by the maintenance plan. Kindly also note that if the repairs are not covered by the policy, you are then liable for any payment incurred thereof.
We would like to apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela