1 reviews | Active since Jan 2014
Claim declined
I claimed for the gearbox breakdown in December 2024. March 2025 , the was a claim for internal bearings on the same gearbox and it was declined. But under my policy wording, it should be covered. 4 Further or Additional Loss Cover When will a claim be covered? Where the damage or loss to a covered component is caused by the failure of a covered component, the higher of the two benefits will apply. Where the damage or loss to a non-covered component is caused by the failure of a covered component, only the benefit of the covered component will apply. Where the damage or loss to a covered component is caused by the failure of a non-covered component, the failure will be covered under the covered component benefit.
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Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
