LS
Lehlohonolo S
1 reviews | Active since Nov 2018
09 Sept 2025, 13:58
Claim Declined and I cancelled the policy and have not received any feedback whatsoever of the cancellation
I have had a bad experience with Innovation Group to a point that I cancelled my policy with them, till today I have not received any confirmation whatsoever of this cancellation, and the last thing I want it getting debit orders after I have literally cancelled. The service here is absolutely ridiculous. Never ever associate yourself with this company
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Innovation Group's replyOfficial
09 Sept 2025, 15:46Dear Lehlohonolo Sathekge,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply09 Sept 2025, 15:46
Official
Dear Lehlohonolo Sathekge,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team