IM
Itumeleng M
1 reviews | Active since May 2016
22 Oct 2021, 08:09
Claim Declined
I took my car for service on Monday and in the evening my car broke down. Never showed me a signs. So, later that evening it wouldn't go into gears. Took it in for repairs and now I'm told that Innovation doesn't cover. Took a cover for days like these. Send an assessor then. This is such an inconvenience and now I understand why people don't see the point of an extended warranty. When the car breaks down they don't cover this and that
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
22 Oct 2021, 08:58 Hi Itumeleng, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply22 Oct 2021, 08:58
Official
Hi Itumeleng, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's replyOfficial
25 Oct 2021, 13:22Hi Itumeleng,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply25 Oct 2021, 13:22
Official
Hi Itumeleng,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
