IM
Itumeleng M

1 reviews | Active since May 2016

22 Oct 2021, 08:09

Claim Declined

I took my car for service on Monday and in the evening my car broke down. Never showed me a signs. So, later that evening it wouldn't go into gears. Took it in for repairs and now I'm told that Innovation doesn't cover. Took a cover for days like these. Send an assessor then. This is such an inconvenience and now I understand why people don't see the point of an extended warranty. When the car breaks down they don't cover this and that

0
Replies (2)
Innovation Group
Innovation Group's reply22 Oct 2021, 08:58
Official
  Hi Itumeleng,  Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you.  Thank you.  Kind Regards, Complaints Team 
Innovation Group
Innovation Group's reply25 Oct 2021, 13:22
Official
Hi Itumeleng, 

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologize for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team