NS
Nkele S
1 reviews | Active since Apr 2011
01 Jun 2021, 14:36
Claim
I have been paying my premiums monthly without fail.Suddently when it is time to claim the team is giving me the runaround and wasting my time.This is a very bad customer experience.
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
01 Jun 2021, 14:48Hi Nkele, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply01 Jun 2021, 14:48
Official
Hi Nkele, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
02 Jun 2021, 16:30Hi Nkele, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
Innovation Group's reply02 Jun 2021, 16:30
Official
Hi Nkele, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
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Nkele S's updateReviewer Update
15 Jun 2021, 10:02Please cancel my policy with immediate effect TAH***.
NS
Nkele S's update15 Jun 2021, 10:02
Reviewer Update
Please cancel my policy with immediate effect TAH***.