KD
Katlego D
1 reviews | Active since Oct 2018
28 Oct 2018, 13:12
Claim being REJECTED
I just bought a car in 2017 then I took it for service only to find out that it has some overheating problem I requested the dealership to fix, only to find out the innovation group they say it was a pre-existing problem but it was fine when I bought it. I had to pop out money from my pocket while I'm paying.........THIS IS SO SAD
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
30 Oct 2018, 06:46Hi Katlego,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply30 Oct 2018, 06:46
Official
Hi Katlego,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
31 Oct 2018, 15:46Dear Client
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-10-2***.
Kind regards,
Complaints Team
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-10-2***.
Kind regards,
Complaints Team
Innovation Group's reply31 Oct 2018, 15:46
Official
Dear Client
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-10-2***.
Kind regards,
Complaints Team
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-10-2***.
Kind regards,
Complaints Team
Innovation Group's replyOfficial
02 Nov 2018, 14:19Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply02 Nov 2018, 14:19
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team