Case unresolved-No communication

I logged a complaint concerning my policy concerning an extended warranty I bought with the group. I received the following SMS: Complaint CP-3-2 ********** -Phungwayo - Phungwayo logged. A consultant will be in contact with you to resolve your complaint

I've since been waiting for a call back with a way forward as yet another week has lapsed with my case pending on my car. I'm still seated without a car. My email address is ********** Cellphone number is ********** 494. Thank you.