CO
Candice O

1 reviews | Active since Apr 2021

25 Sept 2025, 09:36

car warranty - Innovation Group

I am appalled by the complete lack of professionalism shown by Innovation Group. My Toyota Pre-Owned Warranty was cancelled without verifying any details, despite my full service history being up-to-date and properly documented. This is not just careless—it is unacceptable.

Because of their failure to check the facts, I am now unable to use my warranty. Innovation Group made a decision that directly affects me, without communicating, confirming, or even bothering to verify the correct information. This is a serious oversight and shows a shocking disregard for customers.

I demand an immediate resolution and reinstatement of my warranty. Any company that cancels warranties without verification cannot be trusted. I strongly advise anyone considering Innovation Group to think twice before relying on their services.

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Replies (1)
Innovation Group
Innovation Group's reply25 Sept 2025, 09:46
Official
Dear Candice Opperman,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team