1 reviews | Active since Apr 2020
Car Warranty
I am disappointed with how my claim is being handled. I have fully comp**** with your requests, including taking my car to your recommended supplier and providing all requested diagnostic reports. However, despite my cooperation, the process continues to be delayed with repeated and unreasonable requests.
It appears that there is no real effort to resolve this matter, and I feel I am being taken in circles. If you require any further reports, I request that you send your own resources to obtain the necessary information rather than placing the burden on me. I expect my car to be repaired without further delays.
If this matter is not resolved promptly, I will have no choice but to escalate it to the ombudsman for intervention. Please provide a clear update on the next steps and timeline as soon as possible.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.