AM
Abongile M
1 reviews | Active since Jan 2023
17 Jan 2023, 13:49
Car Service plan
This is worst company I took out a service plan with them in February 2022. When I want to service my car they told me that they escaleted my service plan to their finance department the worst part is that I call them since december they told me the same story every day today "escalated, and escalated we will call you in the next 4Hrs" poor and poor services, today I ask the lady to copy on the escalate email she refused
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Innovation Group's replyOfficial
17 Jan 2023, 15:41Dear Abongile Mkhize, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply17 Jan 2023, 15:41
Official
Dear Abongile Mkhize, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team