Car not paid for service/ authorisation declined

On the 6th January 2022 I took my vehicle Kia Rio for service

I paid an amount of R2359.56 for the service as the service provider was struggling to obtain an approval from Innovation group

I have been sent pillar to post, for almost a week and a half when I call, I am told to hold then line gets cut off. No call centre agent willing to assist, all T/L on floor are not available. Documents requested were sent, innovation geoup are still debiting my account and refusing to refund me

The company does not deserve a one star from me, 👎🏾👎🏾👎🏾👎🏾