SM
Sandile M
1 reviews | Active since Jan 2021
07 Jan 2021, 16:27
Car Extended Warranty
From 07 December 2020 till 07 January 2021
I pay my warranty insurance and never miss a monthly but I never experience such a super BAD SERVICE PROVIDER LIKE INNOVATION GROUP. I HAVE SEND SEVERAL E-MAIL AND MADE PHONE CALL, HOPING I CAN GET RESPONSE ON MY CLAIM. EVEN IF YOU DECLINE A CLAIM YOU NEED TO SENT A CLIENT A LETTER TO SHOW YOU HAVE ATTENDED ON THE MATTER. PROFESSIONALISM DOES NOT EXIST. I WOULD NOT RECOMMEND ANYBODY TO USE SUCH SERVICE PROVIDER. I WONDER WHY SUCH COMPANIES CONTINUES TO EXIST BECAUSE THEY HAVE NO REGARDS TO CUSTOMER NEED EXPECT TO DEBIT YOUR ACCOUNT AT THE OF THE MONTH.
DISGUSTED CUSTOMER
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
08 Jan 2021, 07:11Hi Sandile, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply08 Jan 2021, 07:11
Official
Hi Sandile, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
08 Jan 2021, 15:27 Hi Sandile, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a claims consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply08 Jan 2021, 15:27
Official
Hi Sandile, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a claims consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team