AN
Ayanda N
1 reviews | Active since Feb 2014
23 Jan 2023, 14:18
Cancellation emails ignored
I have tried to cancel my warranty since last year, been debited twice. it was taken via absa vehicle finance. can this be expedited urgently and process my refund.
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Innovation Group's replyOfficial
23 Jan 2023, 14:37Dear Ayanda, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply23 Jan 2023, 14:37
Official
Dear Ayanda, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team