VN
Vuyani N
1 reviews | Active since Jun 2010
31 Oct 2022, 09:30
Can I get my refund back asap
I sent a policy cancellation on the 11th and I am struggling to get update on what stage that is now. When am I going to get my refund. Who should I be dealing with.
If I am struggling with this I cant imagine how much more hoops I'll go through if I was claiming.
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Innovation Group's replyOfficial
31 Oct 2022, 11:49Dear Vuyani Ngoyi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply31 Oct 2022, 11:49
Official
Dear Vuyani Ngoyi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team