VG
Van G
1 reviews | Active since Aug 2022
19 Aug 2022, 14:41
Calm not followed
I have a warranty policy with innovation group when I want to lodge a claim they keep sending me from 1 consultant to another and they hang up on me
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Replies (2)
Innovation Group's replyOfficial
19 Aug 2022, 15:34Dear Van Der Gee, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 Aug 2022, 15:34
Official
Dear Van Der Gee, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's replyOfficial
23 Aug 2022, 08:12Dear Van Der Gee,
Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply23 Aug 2022, 08:12
Official
Dear Van Der Gee,
Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team