Calls & Emails not answered.

Item: Innovation Group
Rating: 1
Author: Tshepiso L

I tried calling your claims department and have been on hold for 27 Minutes and ended up hanging. (15 minutes yesterday 16/10/2018). I want to find out the progress of my claim as MFC has placed a claim on my behalf, wrote several emails to ********** and ********** and still no response. I'm dissappointed honestly speaking.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

17 Oct 2018, 11:45

Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply17 Oct 2018, 11:45

Official

Innovation Group's replyOfficial

19 Oct 2018, 15:18

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologize for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply19 Oct 2018, 15:18

Official