NM
Nobukhosi M
1 reviews | Active since Mar 2022
25 Sept 2024, 13:13
Calling you is frustrating
When you send communication regarding a policy or payment, you do not leave the relevant number to contact and your call centre agents takes you from pica to beta until airtime is finished. How frustrating!
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Innovation Group's replyOfficial
25 Sept 2024, 13:36Dear Nobukhosi Maphumulo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply25 Sept 2024, 13:36
Official
Dear Nobukhosi Maphumulo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team