1 reviews | Active since Jul 2014
Call Center. whaaaaaaaaaaaaaaat!!
SO, after browsing set companies site for contact details to get warranty for my car I eventually find it on a Forum dropped by a user. (This after calling multiple Cpt offices where resources advised they don't offer this service ) So I dial ********** 517, switchboard-> transferred to call center-> Someone answers I hear chatting followed by *engaged tone* Redial: switchboard-> transferred to call center-> call answers (I hear people talking, so I assume it's an automated answer call center but agent's not at his/her desk) After about a minute of curiosity listening I hear headset vigorously being placed on someones head "Portia Hello" or something.
I no longer want what they have to offer, just an FYI to everyone.
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We trust the above meets with your satisfaction.
Kind Regards,
Complaints Team
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We trust the above meets with your satisfaction.
Kind Regards,
Complaints Team