BM
Bethuel M
1 reviews | Active since Jul 2019
25 Jun 2023, 14:15
**** by We buy cars Silverlakes and Innovation group
I bought innovation warranty after We buy cars F&I Elmarie Brits ****med me into it at R9800. I received warranty documentation a month or so after purchase and it had an option to cancel which I did by contacting innovation group.
Am still swallowing a bitter pill after cancellation where money credited back into my contract account was R4900 and odds. I asked Innovation group for proof of amount paid back into my contract and to date am still waiting for the proof.
What a ****
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Replies (1)Innovation Group's replyOfficial
27 Jun 2023, 10:22Dear Bethuel Makgopa,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply27 Jun 2023, 10:22
Official
Dear Bethuel Makgopa,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
