MS
Marelize S
1 reviews | Active since Apr 2025
16 Apr 2025, 14:10
********* Business Model
********* Business Practices. They will go to any lengths to find a "loophole" to ensure they don't have to pay your claim regardless of what the contract states in black and white and then pocket the money for themselves. This company is not to be trusted.
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Innovation Group's replyOfficial
16 Apr 2025, 14:30Dear Marelize Van Staden, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply16 Apr 2025, 14:30
Official
Dear Marelize Van Staden, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
MS
Marelize S's updateReviewer Update
16 Apr 2025, 14:42I have spoken to you multiple times and regardless of what my contract says this company refuses to uphold their end.
MS
Marelize S's update16 Apr 2025, 14:42
Reviewer Update
I have spoken to you multiple times and regardless of what my contract says this company refuses to uphold their end.