1 reviews | Active since Feb 2017

03 Aug 2018, 14:56

Bunch of *******

Bunch of ******* When I purchased my car innovation group called me.and told me they offering me a service plan so I decided to take it for R200 a month and they said they will add it to my premium on my car these bunch of ******* did not tell me that the service plan is 9000 in total they advised that it is 200 pm and when I want to cancel I can cancel whenever now that my service plan is finished I phone my bank they tell me that innovation has charged them 9000 for my service plan and it is added to my premium and that this will not.Come of my premium till the car is paid for

THAT IS TOTALLY RIDICULOUS

This was not told to me by the agent innovation group is a bunch of *******s I want them to pull the call because that was not told to me

Will never deal with innovation again you guys can't be selling services to people with out advising properly the problem is your agents try and manipulate and not disclose all information just to get a sale I was not told that this will be afeed to my finance and that this service will only be cancelled in 2023 if the agent advised me that this amount will be on my premium till the car is paid off I would of NEVER took it

0
Replies (2)
Innovation Group
Innovation Group's reply03 Aug 2018, 15:20
Official

Hi Trison,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply07 Aug 2018, 14:56
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team