Broad day light service plans TB/SO/***

<p>I took out a service plan and only used it once. The 1st time I used it my car was on 170421km and it was serviced for 165000km by Kia. I just called Innovation group to inform them that I will taking my car for 180000km service. The customer service consultant started by saying the last service they pay for is 175000km I told her about the service interval being 180000km after the 165000km not 175000km then I was told that my policy was loaded incorrectly. I mean how is that possible..</p> <p> </p> <p>After being placed on hold for a long time while she was speaking to the team leader she confirmed my KM readings and I told her again she the spoke to Mohammed at their claims department who said that because Im 3400km late they will not entertain my claim but if I was on 180000km they would have paid it.</p> <p> </p> <p>My question is I was 5000km late with the 1st service with them. The 165000km service was done at 170 421km and no one said nothing. Now Im 3400km its a big problem. Why is there no uniformity with your claims. Does your staff thumb suck the processes. Does anyone ever bother to look at previous transaction. Why am I payig for 42 months for a service plan that only helped me once. Is that nor broad day light *******.</p> <p> </p>