JM
Julian M
1 reviews | Active since Oct 2014
12 Apr 2024, 16:32
Biggest **** of an insurance
I have a bad experience with them, been with the for over 5 years now and only today my car is at the mechanic they reject my claim after they have accepted in on the basis that the mileage on my car is high and that they should have told me a year ago when I claimed my policy has lapsed, they failed to do that continued taking my premium for 20000km without claim and now they reject my policy without a recuse.
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Innovation Group's replyOfficial
15 Apr 2024, 14:51Dear Julian Manamela
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply15 Apr 2024, 14:51
Official
Dear Julian Manamela
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team