Biggest ****** ever!

Took out a maintenance plan and extended warranty middle of last year, my car had 85000 km on the clock. The maintenance plan is supposed to cover 2 services. Took my car to VW for the first service last year and all went fine besides the fact that I went for a 90000km service but VW said that was done already at 5 years so they are doing the 105 000 km service. I imediately contacted Innovation Group to report the discrepancy and they assured me telephonically that they corrected the policy on their system (this was a year ago). My car is at the dealership for the second service today (again a yearly service as the car is at 91500km) and the dealership is doing the 120 000 km service let me know that the service plan and warranty expired. I have been on the phone with the innovation group to get this resolved since 9h00 this morning and I am still waiting for them to get back to me. Oh yes they don't get back to you you have to phone them. VW is not servicing the car as they are waiting for approval from the innovation group, I am furious as I have paid a lot of money for the service plan and what did I get in return, an oil change that cost close to 10****! Now they want me to pay a shortfall, REALLY!!! Paid them close to 10K from me for my service plan, pay out R1400 for once service and expect me to pay a shortfall for the next service!!!! ****************!!! I advise anybody thinking of taking out a service plan or warranty with the Innovation Group to think very carefully as they are a bunch of ******! Wait it gets better they even blatantly lie to you over the phone so do no believe a word they tell you. I was told to contact the dealer to get the authorisation as they have loaded it. Phoned the dealer, no authorisation loaded. Phoned back, nobody knows what I am talking about, no record of this conversation. So as it stands now, for them to pay for my service I need to pay a R3500 shortfall, they really think that I am going to fall for their **** again! Please also note that their extended warranty also expirees as soon as your service plan with them expires, never mind that you paid for a extended warranty that covers you for 24 months or up to 250 000 km, both my policies are 18 months old, paid close to 25K in total and both policies are expired not even 10 000 km after I took out both policies!!!! DONT MAKE USE OF THESE ******!!! Oh yes still waiting for them to phone me after being told several times that they will phone me. The dealership has cancelled the service due to not getting authorisation.