MP
Mortimer P

1 reviews | Active since Mar 2011

26 Jun 2023, 11:11

Beware of warranties in sheeps clothing

I joined this warranty insurance more than a year ago, however I was only issued with the terms and conditions when I submitted a claim in February 23, to find that the maximum claim payable is R2 000. This is not enough to cover even a Dinky car. On top of this they require an impossible amount of requirements to even consider the claim. I just cancelled the policy in disgust.

0
Replies (1)
Innovation Group
Innovation Group's reply27 Jun 2023, 10:14
Official
Dear Mortimer Petersen,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team