MA
Mayibuye A
1 reviews | Active since Jan 2019
28 Feb 2020, 15:30
Beware of the Innovations Group they are ******
Would like to notify all who are willing to have a policy service plan with innovations to please note that they are ******, I have a policy with them which was supposed to expire on 08/08/2020 Dora service plan. Now they tell me that it's expired but time of and of contract its not reached yet. They telling me about 2year which is not on the signed document. ****** of all time but I'm going to send a complain to the ombudsmen
Helpful (0)
Replies (4)0
Replies (4)
Innovation Group's replyOfficial
02 Mar 2020, 15:09Hi Mayibuye,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply02 Mar 2020, 15:09
Official
Hi Mayibuye,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
MA
Mayibuye A's updateReviewer Update
03 Mar 2020, 15:47Good Day
your consultant just called me now with no help telling me that we need to make a conference call with the sales person who sold me the product. which is time wasting and delay tactics rather than fixing the problem. the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.
Regards
your consultant just called me now with no help telling me that we need to make a conference call with the sales person who sold me the product. which is time wasting and delay tactics rather than fixing the problem. the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.
Regards
MA
Mayibuye A's update03 Mar 2020, 15:47
Reviewer Update
Good Day
your consultant just called me now with no help telling me that we need to make a conference call with the sales person who sold me the product. which is time wasting and delay tactics rather than fixing the problem. the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.
Regards
your consultant just called me now with no help telling me that we need to make a conference call with the sales person who sold me the product. which is time wasting and delay tactics rather than fixing the problem. the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.
Regards
Innovation Group's replyOfficial
03 Mar 2020, 16:17Hi Mayibuye,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply03 Mar 2020, 16:17
Official
Hi Mayibuye,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
MA
Mayibuye A's updateReviewer Update
03 Mar 2020, 17:25Good Day
point of correction I do not understand nothing I want you to honor the contract we have so I can be able to take my car for service. There's nothing to understand if you dont honor the contract of the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.
point of correction I do not understand nothing I want you to honor the contract we have so I can be able to take my car for service. There's nothing to understand if you dont honor the contract of the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.
MA
Mayibuye A's update03 Mar 2020, 17:25
Reviewer Update
Good Day
point of correction I do not understand nothing I want you to honor the contract we have so I can be able to take my car for service. There's nothing to understand if you dont honor the contract of the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.
point of correction I do not understand nothing I want you to honor the contract we have so I can be able to take my car for service. There's nothing to understand if you dont honor the contract of the signed policy document states that the policy ends 08/08/2020 or 250 000km which ever comes first, so why now tell me about only two services which was not on the signed documents? there is no sane person who can pay R6500 for only two services. At VW they charge R1500 for service so you think I would have payed R6500 for your product rather than taking my car straight to vw?. If you're are used of robbing pepole please dont try it on me. I need you to fix my policy documents as we agreed.