LW
Liza W

1 reviews | Active since Nov 2020

17 Nov 2020, 11:26

BEWARE - **** warranty ****

**** warranty - I bought a car from We buy Cars with a great mechanical record, I still opted for a mechanical warranty plan, and finance approval from Wesbank paying for this warranty. a) I cannot receive a membership confirmation letter - like you get on all policies b) No membership number or Option confirmation c) They do not answer my emails d) They do not pay the auto-electrician e) They do not confirm receipt of claim f) I phoned - waited 42min, was transferred 6 times, and no-one could answer me the above and finally a lady hung the phone up on me. How polite!

Potso Makopo and Mpho Ntsumele did say Hi, but were not able to respond or resolve

0
Replies (2)
Innovation Group
Innovation Group's reply17 Nov 2020, 12:27
Official
Hi Liza,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply19 Nov 2020, 16:32
Official
Hi Liza, 

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team