LW
Liza W
1 reviews | Active since Nov 2020
17 Nov 2020, 11:26
BEWARE - **** warranty ****
**** warranty - I bought a car from We buy Cars with a great mechanical record, I still opted for a mechanical warranty plan, and finance approval from Wesbank paying for this warranty. a) I cannot receive a membership confirmation letter - like you get on all policies b) No membership number or Option confirmation c) They do not answer my emails d) They do not pay the auto-electrician e) They do not confirm receipt of claim f) I phoned - waited 42min, was transferred 6 times, and no-one could answer me the above and finally a lady hung the phone up on me. How polite!
Potso Makopo and Mpho Ntsumele did say Hi, but were not able to respond or resolve
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
17 Nov 2020, 12:27Hi Liza,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply17 Nov 2020, 12:27
Official
Hi Liza,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
19 Nov 2020, 16:32Hi Liza,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply19 Nov 2020, 16:32
Official
Hi Liza,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
