MK
Martyn K
1 reviews | Active since Jul 2020
13 Jun 2023, 13:37
"Below and Backwards"
Their slogan is pure lip service. They have no intention of going "Above and Beyond" for their customers. I have a vehicle service plan with them. However they refuse to refund me for my service because it must be pre approved.
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Innovation Group's replyOfficial
13 Jun 2023, 15:23Dear Martyn Kilian, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply13 Jun 2023, 15:23
Official
Dear Martyn Kilian, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,