Being debited for 2 policies

I received a call early in September to renew my policy that was apparently ending. I did renew the policy. At the end of September I was debited for both policies. I called and received no joy and was basically told that they could not do anything, I used the online tool on their site to advise them, no response. I was again debited at the end of October. My next step is to report this matter to the Ombudsman.