mM
mabongi M
1 reviews | Active since Dec 2017
22 Mar 2023, 21:49
BE AWARE OF INNOVATION GROUP THEY ARE ******
These are the ********, they rejected my claim for cracked radiator saying it's not a mechanical fault, they said I made an accident just because my front bumper had scratches under, what madness is that 😳😂 all old cars have scratches under front bumpers. I have to cancel this useless warranty insurance.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
23 Mar 2023, 09:21Dear Mabongi Myeni,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply23 Mar 2023, 09:21
Official
Dear Mabongi Myeni,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team