BE AWARE INNOVATION GROUP IS JUST AFTER OUR MONIES NOTHING ELSE.

Booked my car for service with Toyota. It had an extended service agreement with Innovation group. They could not service my car because apparently the policy was on hold. I tried to contact the company but the call was cut off before we could resolve the matter. The lady I was communicating with did not even bother to call me back even after registering all my credentials. I tried to call again to no avail, their customer care line is a nightmare. I therefore contacted Toyota to call Innovation on my behalf, and they did the contact person blatantly refused to give me a call back. This is disheartening and an uttermost disregard to loyal clients. Unfortunately this is not the scenario when they make those irritating telemarketing calls, but when we seriously need their assistance they turn the other way. Am so disappointed and disgusted with the service I've received from INNOVATION GROUP. This is my last contract am having with them. To even think that I did not contact them to give me this policy, they are the ones that contacted me. When they ****** money they take pains, when it's time for clients to receive value for money they become mute. I'll never recommend them to anyone.