Be alert **** **** ****!!! Stay away from innovation group!!!

I have a two years service plan with innovation group which covers two services one minor and one major. I already used up one minor service which was April 2025. On the 19 of August 2026 I took my car to a service centre at car service and when I logged a claim it was rejected, I was informed that I was late for a service hence my claim it has been rejected. I understand that I was late for a service, but I asked that they is no any alternative, solution or penalty to be assisted because my contract is still valid and will expire end of 2026 I’m still paying and I was still rejected and innovation is still debiting their premiums every month. I’m so upset with this company because I was never late for any payment and I never skipped even one payment but when they have to deliver a service they will tell you about their terms and conditions which I believe does not make sense and there’s no exception for their clients for situation like this one. As we did not reach an agreement and innovation group failed to assist me, I requested for a refund for the second cover which I already paid for which the company is failing to deliver the service and still rejecting to refund my money back. I was talking to one of the consultant from customer care by the name Simphiwe or Siphiwe he said he will request a refund and call me back even today I’m still waiting for his feedback. I had to phone back myself to do a follow up and my refund was still rejected. I feel like I have been ********** and my money went straight to the drain. Please be aware and stay away from this company if you don’t want problems you will cry and regret if you don’t take this advice. They will **** you and give you thousands excuses when they have to deliver a service!!!! Be alert ‼️ 🚨🚨