RG
Rodney G
1 reviews | Active since Jul 2024
23 Jul 2024, 19:08
Battery change
I have a service booster with them. They have been refusing to replace my battery claim! They keep on instructing the dealer to recharge it for 12 hours.
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Innovation Group's replyOfficial
24 Jul 2024, 08:41Dear Rodney Gazide, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply24 Jul 2024, 08:41
Official
Dear Rodney Gazide, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team