DM
David M
1 reviews | Active since Mar 2021
09 Nov 2022, 14:28
Battery
Bought the insurance service. When doing the battery claim it took me 6 months till I cancel the contract. No one bothered to explain or ask me why I cancel. They still deducting the money even today .I also added trye n rim service and also car insurance but when I go to tiger wheel n tyre the claim wasn't approved for new tryes. They also told me the car insurance is gonna benefit me if I got an 70% accident. I'm very furious as they keep on deducting the money but when claiming it's a different story that it's not covered or certain procedures have to be followed whole on the contract none of those procedures has been listed .
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Replies (1)Innovation Group's replyOfficial
10 Nov 2022, 09:30Dear David Mtembu, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Nov 2022, 09:30
Official
Dear David Mtembu, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
