Baseless rejection of claims.

My car broke down due to a mechanical fault on 08 August 2020. Apon inspection from the repair dealership it was discovered that my fan belt broke , which resulted in the dysfunction of my water pump and led the car to overheat. The belt could have broken due to a possible oil leak. However there was no prior evidence of the oil leak on the car, the car was in perfect condition and did not have any mechanical problems prior to the breakdown nor was there signs of a decrease in oil levels of the car. There is also no other proof that the car had leaked oil. The car's service history is up to date and no indication of an oil leak was noted after the last service.

The claim to Innovation Group was rejected with reasons sighted: No proper care was taken to prevent failure. The vehicle was misused or in an accident.

The reasons stated above is baseless as there was no indication of any malfunctioning prior to the breakdown of the vehicle. The rejection also give no clear report with actual facts to the declining of the claim.

The claim process is also higly fouled. The require that the vehicle be stripped to determine the cause of fault. The engine has been removed and only after this they advising that they not paying the claim??? This is causing major financial strain.

The service received after the rejection is pathetic. Your service agents is very eager to call back and assist when the policy had to be renewed, however with the lodging of my dispute of the rejection your agents were very cold and somewhat reluctant to assist.

I kindly request that my objection on the rejection of the claim be attended to asap and proof be put to the baseless reasons given in your cut off rejection letter.

Thank you