Bad, Worse, Worst - Innovation Group

Innovation Group is one of the most unprofessional, *********** and devious companies I think I have ever dealt with. First they took almost a month to on-board me as a client as they could not find my policy number and details on the system after I have provided it to them various times over the phone. If I did not follow up every day I would have thought that I am covered but in reality not at all. Then secondly when I was eventually on-boarded they debited my account twice and for some reason had 2 policies registered in my name. This took another month to resolve. Thirdly, it takes 15-20 min to get through to a call centre assistant and when you eventually get through and have queries they put you on hold for another 10min to ask around. Not to even mention the unprofessional way the assistant talk to you. The fourth thing is and perhaps the most important one, they are very quick to come back and tell you that they WONT pay out a claim. They rejected on ridiculous facts and does not even have the decency to discuss the reasons with you in person. Now that I cancelled my policy I don't understand why it takes another 21 working days to provide feedback on the cancellation??? Before stepping into the same bad trap and have the same experience, rather stay away!