TS
Tshepiso S
1 reviews | Active since Apr 2024
07 Apr 2024, 18:40
Bad warranty advice.
SV/SID1/***.. I fail to under to understand how can one sell a product that wont cover me for more than 12 months and i was a warranty that will only start October 2024 yet i have been paying since 2022, how is this forming part of TCF ? I need my refund and it was so unprofessional of you to sell something without you having the full info from the manufacturer. Warranty they said.. Very useless one i must say!!!
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Innovation Group's replyOfficial
10 Apr 2024, 13:51Dear Tshepiso Sesane We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Apr 2024, 13:51
Official
Dear Tshepiso Sesane We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team