1 reviews | Active since Nov 2017
Bad treated
I have an MFC warranty plan with Innovation, on the 21 December 2019 I was driving home with my mom, on our way I heard a sound on my car, I then stopped, I called Miway they towed to the nearest town which was Ventersburg, the mechanic said I need a new gear box, I then asked my brother to come and pull me, I then called Innovation on the 27th of December 2019, they came n towed the car, then took the car to Sabre motors they did a qoute which amounted close to 29850, Innovation then rejected the claim saying that I neglected the leakage of oil and been driving the car with the metal sound which its not true as soon I heard the sound I then stopped n got towed, they refusing to pay the claim stating that its caused by leakage of which I was not aware of, I been calling n receiving falls information
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Best regards,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Best regards,
Your consultant called however the issue is not yet resolved because he is telling me the appeal was rejected, I mean I logged a complaint yersterday, at 9:00 the appeal is rejected, it says to me this was not even looked at, all am hearing is that the assessor report says but no one wants to listen to my story, I am telling my family to cancel their Innovation policies they have and friends after what I went through and I will be in contact with Obdusman and Consumer right and will be further taking it to Twitter and other social media to show South African what company we dealing with
Your consultant called however the issue is not yet resolved because he is telling me the appeal was rejected, I mean I logged a complaint yersterday, at 9:00 the appeal is rejected, it says to me this was not even looked at, all am hearing is that the assessor report says but no one wants to listen to my story, I am telling my family to cancel their Innovation policies they have and friends after what I went through and I will be in contact with Obdusman and Consumer right and will be further taking it to Twitter and other social media to show South African what company we dealing with
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,