mM
mhlongd M
1 reviews | Active since May 2016
09 Mar 2023, 12:50
Bad service/ ********
I’ve been in call for 1 hour from pillar to post, they drop the call or transfer to wrong department. What bad service . My policy was declined but I’m still paying for the service plan. You company is a ****
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Replies (2)
Innovation Group's replyOfficial
09 Mar 2023, 13:02Dear Duduzile Mhlongo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply09 Mar 2023, 13:02
Official
Dear Duduzile Mhlongo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
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mhlongd M's updateReviewer Update
10 Mar 2023, 14:43Your company is ******** you robbing people money refuse to do payouts for claims, I’ve been reading your reviews about your company it looking bad stop robbing people
mM
mhlongd M's update10 Mar 2023, 14:43
Reviewer Update
Your company is ******** you robbing people money refuse to do payouts for claims, I’ve been reading your reviews about your company it looking bad stop robbing people