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Louisa L

1 reviews | Active since Mar 2019

17 May 2023, 09:33

BAD SERVICE RENDERED

I Boitumelo Lethwane -I will like to lodge a complaint about the service rendered to me since frm the 11.05.2023 till to date, i sppoke to almost 10 consultants till to date my claim has not been registered or sorted those individuals that i spoke to are SCEBI,NTHABELENG,AMOHELANG,SIYANDA,VICTOR,KARABO,ZELDA,ZANDILE,LYDIA WOW what a pathetic service they render i was promised to be called back as you can imagine how much airtime was wasted here till today no one has even bothered calling me back but every month the money its debited-MFC SHOULD HAVE NOT REFERRED ME TO THIS COMPANY AS THEIR CONSULTANTS THEY DONT EVEN KNOW WHAT THEIR PRODUCTS ENTALES -SHOCKED

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Replies (1)
Innovation Group
Innovation Group's reply17 May 2023, 09:46
Official
Dear Louisa Lethwane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team