RM
Raymond M
1 reviews | Active since May 2022
30 Aug 2022, 16:02
Bad service plan claims
I joined innovation Group in 2021, claiming for my 1st service was so tiring and draining. Today i dropped off my car for 2nd service at the dealership expecting to collect it around 15h00.
But I was told that innovation Group are refusing to pay full Amount of my Major service. I spent approximately an hour trying to reason with them on a phone call becouse what is on the contract is not what they are practicing . What a Bad Service I got from Innovation Group 👎 😔 😟 🙁 😥
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Innovation Group's replyOfficial
31 Aug 2022, 08:26Dear Raymond nditsheni M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply31 Aug 2022, 08:26
Official
Dear Raymond nditsheni M, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team