Bad service on refund/ cancellation- still waiting

<p>I canceled my extended service plan on the 5 th of April. We are now on the 13 th of May and not all concluded. It was 21 working days and then all consultants said 7 days refund process but all of sudden 14 days comes up now. The manager Lebohang also doesn't phone or email back. It is as if no one cares. I would really just have a refund date and not " we have processed for payment "... this is not a timeline as we can wait forever. I will not make use of this company again if this is how we are treated. 7 working days in Monday, 15 th of May. Lets see if my situation get sorted and that they can try to live up to any values and behaviors</p>