aN
amy N
1 reviews | Active since Aug 2010
21 Apr 2020, 16:41
Bad service-Innovation group
Requested a payment break for my service plan. They are unable to do this for their known reasons. I gave them the option, where the payment will be frozen and when reinstated, the term could be extended but they wouldnt listen.
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
22 Apr 2020, 07:55Hi Amy, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply22 Apr 2020, 07:55
Official
Hi Amy, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
23 Apr 2020, 12:17Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply23 Apr 2020, 12:17
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team