Bad service innovation group

Innovation group rejecting my service claim for being 1200 km over and for the past four years i never serviced it on the required kilometres in the dot due to my travelling. All previous claims paid. I refuse to be treated unfairly . They are Happy to collect premiums and now.. i called at 8h46 this morning spoke to Angela Nkwashu who promised me that Manager Khaya Nako will call me.,at 14h49 nobody had called. Again when i called and spoke to Lengtie Malungami he promised me a team leader Maphosa Nhlanhla will call me. Still waiting .,#unhappy and frustrated