1 reviews | Active since Feb 2026
Bad service from Innovation Group
Bad service from Innovation Group
I purchased a vehicle from EAE Vereeniging, financed through ABSA Vehicle Finance. I was never informed that an optional aftermarket warranty from Innovation Group would be included and financed as part of my agreement.
I only discovered the warranty after the first instalment was debited. I requested cancellation immediately and was told it was done, yet the charge continues.
ABSA says Innovation Group must reverse the amount, while Innovation Group refuses to reinstate the warranty or refund me. I am paying for a service that is not being provided.
I have escalated this to the Insurance Ombudsman with no response and have been sent from pillar to post by the dealer and ABSA.
Very disappointing service. I would not recommend Innovation Group.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team