Bad Service from Dial Direct(Telesure) and Innovation Group

Once of their consultant phoned me recruiting me into their innovation group to cover my A4 1.8TFSI and it happens that as i out a claim now the told me my engine is only covered for R6000 and now Audi Dealership says it is R70k if I'm not mistaken and they promised to do a recording and hear a person who was responsible in giving me a cover even now, now they told me they can only cover R6000 and is not their fault but their consultant and acknowledge their wrong and now they put me from pillar to post saying i must sort out this query with Dial Direct not them... I spoke to their manager in the morning of the 27th March 2019 and promised to phone me with no luck..